Service Now

Get to Value Fast, Simplify the IT Experience, and Make Smarter Decisions.IT is leading the charge toward digital transformation, but complex legacy tools act as barriers along the way. With ServiceNow, your new service desk is up and running fast with built in proven practices. An easy to use service portal makes submitting requests and delivering services painless. You’ll work smarter with Agent Intelligence to automatically categorize and assign tasks, and gain control with complete IT service visibility – no infrastructure required.Transform the Speed, Visibility, and Agility of IT. Achieve end to end transformation for your IT services and infrastructure through a single cloud based platform. ServiceNow® IT Service Management (ITSM) lets you consolidate fragmented tools and legacy systems while automating service management processes. It’s simple to configure and fast to deploy, so you can go live quickly with confidence, while scaling to your business needs.

IT Service Management
  • You Can resolve issues faster and increase agent efficiency. ServiceNow® Agent Intelligence uses machine learning to automatically categorize, route, and prioritize issues. It learns from patterns in your historical data, becoming increasingly accurate in its predictive recommendations.Automatically categorize tasks based on the requester’s short description using the power of machine learning.Decrease resolution times and errors with automatic, accurate first-time classification and assignment predictions.Increase fulfiller/requester productivity while exceeding service levels and increasing customer satisfaction. Agent Intelligence for IT Service Management automatically categorizes and routes incidents for a simpler fulfiller experience and reduces resolution times. By applying machine learning and data models to predict outcomes, Agent Intelligence reduces costs and speeds incident resolution.
  • Proactively Eliminate Service Outages and Manage Hybrid Clouds.Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end to end business services by understanding the relationship with the underlying IT resources.Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions. Increase agility by automating IT processes and remediation actions keeping services healthy, and engage in a multi cloud strategy by providing enterprise‑ready self‑service capabilities to cloud users.
  • Operate IT More Like a Business Get visibility into your project and application portfolios; gain financial insight into the cost of service delivery; better manage demand, resources, and budgets; decide where to invest your dollars to best support organizational goals. ServiceNow® IT Business Management (ITBM) helps you run IT like a business.Learn more about our prescriptive, outcome‑based service packages for ITBM to ensure you continually realize value from your ServiceNow investment. View our service packages for ITBM
  • Take Command of Your Software Assets Software can represent more than 20% of your IT budget, and managing that investment can be complicated. Millions of dollars are spent on underutilized licenses. CIOs spend time worrying about software vendor audits. If you use point solutions that require integration or manually consolidate spreadsheets, you face day to day business disruption caused by audits and are not able to reduce year over year software spend.ServiceNow® Software Asset Management uses a single system of action that helps seamlessly transform operations from reactive software asset management practices to a proactive culture that is audit ready and optimizes license spend.
Products and Featured Applications
  • IT Service Management
  • IT Operations Management
  • IT Business Management
  • Software Asset Management
  • Performance Analytics
  • Security Operations
  • HR Service Delivery
  • Customer Service Management
  • Governance, Risk, and Compliance